Support
How can we help?
For bugs, billing, and account questions, email contact@cardcountingcoach.com. You can also follow the app on X @cardcountcoach.
Email us
We read every message. Include your iOS version and a screenshot if something looks broken. You can also send feedback from inside the app.
contact@cardcountingcoach.comPrivacy and terms
How the app handles accounts, practice data, sessions, teams, ads, and Pro Mode purchases.
FAQ
Common questions
Browse by topic. Tap a question to expand the answer.
Getting started
What is Card Counting Coach?
An iPhone training app for blackjack card counting. Drill running count and true count, learn basic strategy and deviations, then log real sessions and live team bankrolls.
Is this for real casino play?
It is a training app. Use it to practice counting, strategy, and session tracking. Casino play is your own responsibility and may be restricted where you live.
Does it work offline?
Practice modes work on device. Account features such as teams, cloud session history, and purchases need a network connection.
What iOS version do I need?
iOS 15.1 or later on iPhone. Download it from the App Store.
Practice & systems
Which counting systems are included?
Hi-Lo, Hi-Opt I, and Ace-Five ship with the free app. Pro Mode unlocks the rest — KO, Omega II, Zen, Wong Halves, Hi-Opt II, Canfield Master, and more, 18 systems in total.
What practice modes are there?
Running Count, True Count, Beat the Clock, Swipe & Count, Dealt Out, plus a full blackjack simulator that ties counting, strategy, and bankroll together.
Can I practice basic strategy and deviations?
Yes. Strategy drills cover chart decisions, and Pro Mode unlocks deviation indices plus custom strategy cards you can keep in your pocket.
Pro Mode
What’s included in Pro Mode?
A one-time $9.99 purchase. It removes ads, unlocks every counting system and level, deviations, custom strategy cards, session tracking, team play, advanced stats, and extra gameplay settings.
Is Pro a subscription?
No. Pro Mode is a lifetime unlock — pay once, keep it. Restore purchases from Settings if you reinstall or switch iPhones with the same Apple ID.
What’s free without Pro?
Core drills, Play Blackjack, basic strategy practice, running and true count, and 3 systems: Hi-Lo, Hi-Opt I, and Ace-Five.
Sessions & teams
Can I log real casino sessions?
Pro Mode includes a session tracker for profit and loss, with a PIN lock so entries stay private on your phone.
How do team sessions work?
Create a team, invite with a private code, and coordinate live bankrolls together. Each player’s session can link into the same live team session.
Support
Where are the privacy policy and terms?
Read the Privacy Policy at https://cardcountingcoach.com/privacy and the Terms & Conditions at https://cardcountingcoach.com/terms. They cover accounts, practice data, casino sessions, teams, ads, and Pro Mode purchases.
How do I contact you?
Email contact@cardcountingcoach.com or reach the app on X at @cardcountcoach. Include your iOS version and a screenshot if something looks broken.
Where can I see what’s new?
Developer notes live on the Updates page of this site, and in the App Store release notes after each ship.